Adding

Many companies use Zoom as their primary video conferencing solution.

By default, incident.io will recognise Zoom meeting URLs and prompt a user to set that as the incident call URL, aiming to surface the incident 'war room' for high-bandwidth discussion.

Having responders create a Zoom meeting whenever they start an incident might be best practice, but it's a pain and easily forgotten.

This guide explains how to install the incident.io Zoom app to get Zoom meetings created automatically when an incident is declared.

Installing the Zoom app

You can add Zoom to incident.io in just a few clicks. To get started, head over to the Integrations section of incident.io.

You should see a Zoom row with an "Add Zoom" button.

Clicking this button will take you to the Zoom Marketplace, where you'll be asked to sign-in and install the app.

Make sure you sign-in as a robot user in your organisations Zoom account, as this will be the user that is associated with the meetings we create. Using a personal Zoom account is possible, but might be confusing to see "Amy Frank from Marketing" as the meeting host each time!

Installing this app will authorise incident.io to:

• View and manage meetings, so we can create meetings in this users name
• View and manage recordings, so we can automatically record these meetings (should it be requested)
• View user information, to help us identify the Zoom user and link them to their Slack identity for debugging of the integration
• View user settings, to read password requirement settings

After agreeing to authorise the app, you'll be redirected back to the integrations page where Zoom should now show as installed: